Service Status
News
2 new
in last 7 days 
07/05/2008
Logins Restored
17:50 - Logins have now been restored. If you still receive an Invalid Password error message you may need to wait a while longer for the cache to clear or alternative go through the password reset facility, answering your security question. Apologies for the inconvenience caused.
07/05/2008
Logins Offline
Logins are currently offline for both webmail and client access. We are currently working on solving the problem, if you get an 'Invalid Username and/or password' error message please try again in 20-30 minutes time.
21/04/2008
Trash Folder: Automatic Purging
As you may know, emails stored in the Trash folder do not count towards your quota limit. In a few weeks (exact date to be announced later) we will begin automatically purging Trash folders of old email. This is advance notice so that if you are currently using the Trash folder to store email you'll need to move it elsewhere in order to keep it.
15/04/2008
Secure mail client login fixed
Problems with switching over to new SSL certificates have been resolved for users logging in through email clients. Email clients should no longer get "certificate has expired" errors.
07/04/2008
Webmail: New Feature Unread Email View
You can now click on the number of unread emails in webmail to take you to a page that shows you just the unread emails in the folder. The name of the folder continues to work as before and show all emails in that folder.
07/04/2008
Webmail: Resuming HTML Drafts Fixed
HTML drafts saved and subsequently re-edited now correctly resume in the HTML compose window instead of as plain text.
In a related fix, HTML is no longer stripped from an email when re-editing a draft.
27/03/2008
Webmail: HTML Formatting Fixed
HTML emails displayed within webmail should now display correctly after a small webmail upgrade this morning. Commonly content was being forced over to the right hand side of the page but will now display as intended.
19/03/2008
Inbound Email Delay
Update: 20th March
The backlog was cleared yesterday evening at approximately 11pm GMT. All email has now been delivered.
Original News Post
There is currently a delay on inbound email of approximately 1 hour caused by our servers receiving the usual daily total of emails in the space of only 15 minutes. The hold up is caused by the spam firewall processing this much higher than normal amount of email. We apologise for the delay.
28/01/2008
Client Access Restored
10:20am - You will now be able to access your email via your email client.
28/01/2008
Client Access
Client access (eg Thunderbird, Outlook, Mobile Phones) is currently offline whilst one of our servers is being worked on for maintenance. Webmail access is unaffected so you can still check your email as normal by using the login form here on the website.
Service Status
This page shows a realtime display of our server infrastructure, green dots indicating an online server whilst a red dot indicates a server that is currently unavailable.
Infrastructure Explained
Our service is configured to utilise multiple redundant servers for critical services. Each box in the diagram is a logical grouping of servers that are able to 'fail over' to each other. As long as one server within a box is available, the service as a whole is available.
Whilst the anti-spam section contains only a single server, this is supported up by several backup mx servers that will queue mail in the event the primary incoming mail server is down. At worst mail is delayed - not lost!
The Mail server section contains the machine which stores your actual data. To date, achieving true realtime redundant data storage has not be a pratical undertaking. Over the past few months, however, there has been some good developments within the realtime data replication field and we hope to launch multiple redundant servers at this level once that technology stabilises.
Meanwhile, this server is supported with battery backed-up RAID controllers that ensure that the main cause of server failure (hard drive faults) is guarded against as much as possible. Your data is also backed up on a nightly basis to a separate machine to be doubly sure.
Offline Servers
If you do see a red light you can rest assured we will be informed immediately.
Our systems are all fully automated and continually check each other for availability. The instant a problem is detected that individual server is removed from the cluster and service continues.
Servers will have routine maintenance performed on them from time to time and you will always be warned if any maintenence causes outages (but not if it will not affect overall service functionality).