Service Status
News
2 new
in last 7 days 
10/05/2008
Email Queue Cleared
The mail queue has been cleared and mail should no longer be delayed. Thank you for your patience while the problem was being resolved.
10/05/2008
Email Delays
15:50: Dear Members - a large spam flood has caused mail delays both inbound and outbound. Mail will be delivered in due course but may take some time. We expect the queue to clear in the next hour or so.
07/05/2008
Logins Restored
17:50 - Logins have now been restored. If you still receive an Invalid Password error message you may need to wait a while longer for the cache to clear or alternative go through the password reset facility, answering your security question. Apologies for the inconvenience caused.
07/05/2008
Logins Offline
Logins are currently offline for both webmail and client access. We are currently working on solving the problem, if you get an 'Invalid Username and/or password' error message please try again in 20-30 minutes time.
21/04/2008
Trash Folder: Automatic Purging
As you may know, emails stored in the Trash folder do not count towards your quota limit. In a few weeks (exact date to be announced later) we will begin automatically purging Trash folders of old email. This is advance notice so that if you are currently using the Trash folder to store email you'll need to move it elsewhere in order to keep it.
15/04/2008
Secure mail client login fixed
Problems with switching over to new SSL certificates have been resolved for users logging in through email clients. Email clients should no longer get "certificate has expired" errors.
07/04/2008
Webmail: New Feature Unread Email View
You can now click on the number of unread emails in webmail to take you to a page that shows you just the unread emails in the folder. The name of the folder continues to work as before and show all emails in that folder.
07/04/2008
Webmail: Resuming HTML Drafts Fixed
HTML drafts saved and subsequently re-edited now correctly resume in the HTML compose window instead of as plain text.
In a related fix, HTML is no longer stripped from an email when re-editing a draft.
27/03/2008
Webmail: HTML Formatting Fixed
HTML emails displayed within webmail should now display correctly after a small webmail upgrade this morning. Commonly content was being forced over to the right hand side of the page but will now display as intended.
19/03/2008
Inbound Email Delay
Update: 20th March
The backlog was cleared yesterday evening at approximately 11pm GMT. All email has now been delivered.
Original News Post
There is currently a delay on inbound email of approximately 1 hour caused by our servers receiving the usual daily total of emails in the space of only 15 minutes. The hold up is caused by the spam firewall processing this much higher than normal amount of email. We apologise for the delay.
Members' Comments
A selection of unsolicited comments made by our members.
Comment Page : 1 2- Oh! You are wonderful. You can quote me on that. Thanks so much.
Monica - I am a fool.
And what everyone says about the efficiency and politeness of the
cantabgold team is entirely true.
Thank you so much!
Chris - To whom it may concern (on the principle that feedback is often useful!)
Thanks for providing a friendly and helpful service, it makes a real difference to get prompt, straight-forward answers from people that don't come across as being in a tiny box somewhere on mars, as is my general experience with anyone in the IT world.
Thank you also for putting together a user-friendly setup.
I'm dyslexic and having an unfussy layout is a great help. Congratulations and the best of luck.
-A.B - Wow. Very, very impressive.
Perhaps you'll consider quoting me on that. - i've found it really great to use, thanks so much for setting it up.